You must contact us before attempting a refund or chargeback from a purchase. Not contacting us will result in a permanent ban from the community (IP Address and STEAM based ban). The refund will also be disputed immediately through PayPal as well with every effort for a refund not to be obtained.
Terms of a refund are as follows if you do contact Icefuse Networks CEO.
A cancellation acknowledgement will be sent within 3 working days and fees refunded within 10 working days if accepted.
As a customer you are responsible for understanding this refund policy upon purchasing any product (physical or virtual) or services at our web site.
However, we realize that exceptional circumstance can take place with regard to the character of the product or services we provide.
THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
1. non-delivery of the product or service: such as, for example, due to some issues with delivery of virtual property as a part of your purchase. This would require exceptional evidence;
2. irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval;
3. product or services not-as-described: This would require exceptional evidence and we at Icefuse Networks would do everything possible to ensure you are pleased with your purchase/donation.
As a customer you are responsible for understanding this purchase policy upon purchasing any product (physical or virtual) or services at our web site.
1. All content on this store is subject to change without warning.
Availability of Pay Features
There is no fee to register for an Account or to be a Member. As a Member, you will be able to purchase Credits, Icefuse Networks standard currency. Credits can be converted into currency used in any one of the games offered by Icefuse Networks. The conversion into a currency used by a specific Icefuse Networks game is non-refundable and you will not be able to subsequently convert that currency back to Credits. We describe our fees and billing procedures for purchasing G1 Credits at www.icefuse.net/store , which are incorporated by reference and are subject to change at any time. Icefuse Networks expressly reserves the right to change the price at which it sells Credits at any time and at its sole discretion. All fees are stated in U.S. Dollars unless otherwise specified. All fees are to be paid to Icefuse Networks and your failure to pay any fee due hereunder could result in the suspension or termination of your account. Icefuse Networks cannot give a refund for any unused Credits. You will not be entitled to any refund if your account is suspended or terminated due to your violation of the terms of this Agreement.